The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Off-site car park
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Hiking
Horseback riding
Cycling
Golf course
Fishing
Guest Parking
Electric kettle
Services
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Indoor swimming pool
Garden area
Spa & wellness centre
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Room features
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
1270 Hinemaru Street,
Rotorua,
New Zealand,
Bay of Plenty
Map view
street view
1270 Hinemaru Street,
Rotorua,
New Zealand,
Bay of Plenty
City landmarks
Ranolf Street and Lake Road
Kuirau Park
1.2
km
Golf Course
Government Gardens
750 m
Hemo Road
Te Puia
2.9
km
Queens Drive
Fred W Wylie Memorial Statue
650 m
1210 Arawa Street
Fancy Meow Cat Cafe
630 m
Museum
Bibleworld Museum and Discovery Centre
650 m
RotoruaNew Zealand
Lake Rotorua
1.3
km
Mall
Eat Street
870 m
RotoruaNew Zealand
Lake Rotoiti
650 m
RotoruaNew Zealand
Lake Tarawera's Hot Water Beach
650 m
Mataiwhera St
Ohinemutu
1.1
km
Corner of Mataiawhea & Korokai Streets Ohinemutu
Saint Faith's Anglican Church
1.4
km
1234 Fenton Street
Rakai Jade
650 m
Church
Saint Lukes Church
640 m
Lake Rotoma
650 m
Arawa Street & Fenton Street Behind Rotorua i-SITE Visitor Centre
Statue of Jean Batten
650 m
Gallery
Helium Gallery
650 m
Event hall
Te Runanga Tea House
650 m
1093 Tutanekai St
Madhouse Design Store & Gallery
690 m
1174 Whakaue Street
Puawai Jade
710 m
Ohinemutu
Rotorua Lakefront Boardwalk
1.1
km
Tunohopu St
Te Hahi o te Whakapono
1.4
km
17 Tryon Street Whakarewarewa Village
Whakarewarewa
2.5
km
Nearby
1000 Hinemoa St
Polynesian Spa
260 m
booking office 1220 Hinemaru St
Tamaki Maori Village
390 m
Mall
Central Mall
490 m
Spa Centre
The Spa Rotorua
420 m
1 Queens Drive Government Gardens
Arawa War Memorial Statue
570 m
1 Queens Drive
Sulphur Point
570 m
Unnamed Road
Geothermal Walking Track
420 m
Restaurants
Ciccio Italian Cafe
230 m
1262 Fenton Street
Yaki Yaki
150 m
1087 Hinemoa Street
Amazing Thai Restaurant
210 m
1246 Fenton Street
Spring Festival Dumpling
230 m
1240 Fenton Street
burger fuel
230 m
Fenton Street
Herbs & Spice Thai Restaurant
300 m
1133 Eruera Street
Cobb & Co. Rotorua
520 m
209 Fenton Street
Steam 100% Pure Vegetarian Indian Restaurant
280 m
1129 Hinemoa Street Rotorua
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Great location
Handy for sightseeing
Dining discomfort
Room standard
6.6/10
Nice
Rooms
5.8
Location
8.1
Service
7.2
Dining
5.8
Guest reviews
6.6/10
based on 10 reviews
8.0
8.0/10 based on 2909 reviews
Rosalind
United Kingdom,
May
2024
6.2/10
My stay was a mix of positives and negatives. The hotel offers a beautiful view of the lake and is conveniently close to the Polynesian spa. However, the rooms were in need of updating and felt run down and dark.
Rooms
5.0
The rooms provided a beautiful view of the lake and Polynesian spa, but were in need of updating and of a very poor standard.
Service
6.0
The staff quickly dealt with the dirty bathroom issue and were apologetic, but overall, they weren't the friendliest.
Location
9.0
The location was perfect for exploring the town, with easy access to parks, thermal lakes, and eateries.
Dining
5.0
The dining experience wasn't the best, but there were cooked breakfast options available.
Facilities
7.0
The hotel had useful facilities like mini bars in the rooms, but the water temperature was inconsistent, ranging from cold to scolding hot.
Great location
Dining discomfort
Geoffrey
United Kingdom,
April
2024
7.4/10
The hotel offers a stunning view but the rooms look a bit tired. Despite smaller than expected, the room had cleanliness issues, which is disappointing considering the price point. The service, however, was exceptional with friendly and helpful staff going above and beyond to ensure a pleasant stay. The location is convenient, nestled next to attractions like the Polynesian Spa, but the dining experience, although good, falls short of expected standards. The facilities are decent but not exceptional.
Rooms
6.0
The room, although lovely with a beautiful view, appeared a bit tired.
Service
9.0
The staff was amazingly friendly and helpful, swiftly addressing issues and providing excellent service despite limitations.
Location
8.0
The hotel is conveniently located next to the Polynesian Spa and central garden area, making it easy to access nearby attractions.
Dining
7.0
The dining experience was great with good options, though it fell short of usual standards.
Facilities
7.0
The facilities were decent but not outstanding.
Tony
United States,
February
2024
6.4/10
My stay at the hotel had its ups and downs. The location was fantastic, right next to the Polynesian Spa, but the rooms had a strange smell and were a bit cramped. The service was good overall, with an older gentleman doing his best to help, but there were some issues to address. The facilities were decent, offering some conveniences.
Rooms
6.0
Our room, unfortunately, had a strange smell, and it felt a bit tight for space. I wish we had more seating options.
Service
7.0
The service was okay; they tried their best to assist, but there were some aspects that needed improvement.
Location
8.0
The location was excellent, being so close to the Polynesian Spa and Rotorua Gardens, making it convenient for exploring the area.
Dining
5.0
The dining experience was disappointing, particularly with cold and uncooked dishes. However, the Hungarian beef stew stood out positively.
Facilities
7.0
The facilities were decent, offering some basic amenities for a comfortable stay.
Samuel
United States,
January
2024
7.0/10
My stay at the hotel was a mixed experience. While the rooms were spacious and had good-sized bathrooms, they lacked proper lighting and needed a deep cleaning. Also, the room temperature was too hot and hard to adjust. On the upside, the service was exceptional, with the staff being extremely helpful and friendly. The location was convenient, close to local dining options and the lake, but the surroundings demanded quietness. The dining options were limited and pricey, making it more economical to find alternatives. Despite these issues, the facilities were decent, providing essential amenities for a comfortable stay.
Rooms
6.0
The rooms, although spacious, lacked proper lighting and cleanliness. The bathroom needed attention.
Service
9.0
The service was exceptional, with the staff being extremely helpful and friendly throughout my stay.
Location
8.0
The hotel's location was convenient, being close to local dining options and the lake.
Dining
5.0
The dining options were limited and expensive, making it more cost-effective to eat elsewhere.
Facilities
7.0
The facilities provided essential amenities, but did not stand out in any particular way.
friendly staff
limited dining
Ray
United Kingdom,
December
2023
5.0/10
The hotel rooms were disappointing, with cleanliness issues like dust, cobwebs, and broken furniture. The price paid did not match the poor condition of the room, and the view of the lake was nonexistent. On the positive side, the TV cabinet and windowsill were decent, but maintenance issues like non-functional bed lights and faulty room safe batteries were present.
Rooms
5.0
The room cleanliness was subpar with dust, cobwebs, and spiders, and the broken furniture was a letdown. The view of the lake was missing, but the TV cabinet and windowsill were acceptable.
Service
5.0
The service was lackluster overall, with only one cleaning lady standing out for being helpful and friendly. The management's reasoning for issues like not having amenities available came across as unsatisfactory.
Location
8.0
The location was a highlight, being close to restaurants, supermarkets, the mall, Polynesian spa, and easily accessible tour meeting points. The lack of lake views was disappointing, but the surrounding area offered convenience and accessibility to various attractions.
Dining
5.0
The dining experience fell short, especially with slow toasters and below-average breakfast offerings. The absence of quality coffee was another downside.
Facilities
5.0
Price compared to amenities provided seemed unsatisfactory.
Nancy
United States,
December
2023
8.8/10
I absolutely loved my stay at this hotel! The room was lovely with a nice little balcony and fully-equipped with everything I needed, though it was a bit small and could use a bit of updating. The service was amazing, with a highly professional and helpful staff, though confirming my reservation took a bit longer than expected. The location was perfect, just a short walk away from restaurants and attractions. The dining experience was great overall, offering a good selection of delicious food. The facilities were well-maintained and added to the overall enjoyment of my stay.
Rooms
8.0
The room was lovely with a nice little balcony and fully-equipped amenities, though it was a bit small and could use some updates.
Service
9.0
The service was amazing, with a very professional and helpful staff, though confirming my reservation took a bit longer than expected.
Location
10.0
The location was exceptional, allowing easy access to nearby attractions and dining options.
Dining
8.0
The dining was great overall, offering a delicious variety of food, but could have more options for non-hot items at the breakfast buffet.
Facilities
9.0
The facilities were well-maintained and added to the overall enjoyment of my stay.
William
United Kingdom,
August
2023
6.4/10
The hotel was a bit different from what we expected, with slightly outdated and small rooms that felt quite hot at times. Despite this, the service was a mix of dismissive and accommodating. The location offered nice views of the lake, and the dining experience, though basic, had some delicious options. The facilities were satisfactory overall.
Rooms
5.0
The rooms were quite small, outdated, and really hot, not quite what we had in mind.
Service
6.0
The service was a bit dismissive and condescending but also had some lovely and accommodating moments.
Location
7.0
The location was nice with views over the lake, but the rooms were not what we expected.
Dining
7.0
The dining experience was basic with some tasty options, could use more variety.
Facilities
7.0
The facilities were satisfactory but could use some updating.
Nathan
United Kingdom,
May
2023
7.4/10
The hotel was clean and tidy, but aspects of the property do need a makeover. The room lacked proper servicing and had a small shower, but it was clean and tidy. The hotel is well-located, offering a pleasant surprise at the end of a busy day.
Rooms
7.0
The room was clean and tidy, but the lack of servicing and small shower were a downside. The room was cozy but could do with some improvements. The unexpected cleanliness was a nice touch after a long day.
Service
9.0
The service was exceptional, with an extra hour given after check-out time. The staff were very friendly, helpful, and provided great customer service.
Location
8.0
The location is great, with the Polynesian Spa just a short walk away, and the Government Gardens right at the doorstep. It's close to town and convenient for exploring nearby attractions.
Dining
7.0
The dining experience was satisfactory, although slightly overpriced. The food was fine, but a bit more variety would be appreciated.
Facilities
6.0
The facilities were adequate, but some areas need polishing. Additional amenities would enhance the overall experience.
Philip
United Kingdom,
May
2023
7.0/10
The hotel provided a mixed experience with rooms needing some updates but offering good views, and service that was initially great but had some hiccups along the way. The location was convenient for exploring the area, with some downsides observed. The dining experience had its highs and lows, and the facilities were decent overall.
Rooms
6.0
The rooms had some issues like cigarette smoke smell and water leakage, but the balcony view was a highlight despite the lack of chairs.
Service
7.0
The service started off amazingly with professional and knowledgeable staff, but encountered a few challenges with room changes.
Location
8.0
The hotel's location was convenient for accessing nearby attractions and amenities, with some minor drawbacks observed.
Dining
7.0
The dining experience offered a mix of delicious dishes alongside some disappointments like poorly stocked continental options.
Facilities
7.0
The hotel had decent facilities overall, catering to basic needs and providing some valuable services.
Michael
United Kingdom,
April
2023
6.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were a nice cool temperature, which was much appreciated during the hot summer. However, the room size was small, and some features like the cupboard and safe were not very practical. The service had its ups and downs, with some staff being helpful and polite while others appeared unkempt and rude at times. The location was generally pleasant, though the hotel itself seemed a bit tired and could use some sprucing up. The dining experience was below average, with overcrowding and a disappointing selection of food. Despite these drawbacks, the facilities were satisfactory.
Rooms
7.0
The room temperature was pleasant during the hot summer.
Service
6.0
The service varied from helpful and polite to rude and unkempt.
Location
7.0
The location was generally pleasant, but the hotel itself seemed a bit tired.
Dining
5.0
The dining experience was below average with overcrowding and limited food options.
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